Careers

Harbor Networks is a leader in delivering voice hardware, network design, and Internet solutions to the mid-size business market.  We offer our customers a full range of voice and data solutions including: ShoreTel VoIP phone systems; Avaya phone systems; Verizon, XO, and Paetec network solutions. 

The Harbor Networks time analyzing customer needs so we can recommend the most efficient and cost effective way for them to accomplish their goals.  We are always looking for people with the right attitude to assist us in the successful implementation of these products and services.

With multiple years of experience and knowledge of the telecommunications marketplace, we can offer a rewarding environment to learn about the industry and further your career.

Benefits:

Harbor Networks recognizes that employees enjoy a higher level of job satisfaction and quality of life when they are well cared for by their employer.  We currently offer a full array of benefits that add value to your compensation package as well as protect you and your family.    Benefits such as medical, dental, paid holidays and paid-time-off provide for personal well being.  Life insurance, long term disability, and 401K with a generous company match, contribute to financial security.  Boston Wireless believes in the well-balanced approach to help address employees’ needs in all aspects of life. 

General Inquiries:

• Email your cover letter and resume to jobs@harbornetworks.com
• Include the position you are inquiring about in the subject line of the email.
• Cut and paste your cover letter and resume into the body of the email in text format,
• Email the resume as a PDF or Word document

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 Technical Account Manager

• Reports to Mike Sullivan as part of our Managed Services Team
• The Technical Account Manager (TAM) is responsible for maintaining the technical relationship with specified accounts. The TAM will coordinate many types of projects with a customer, foremost being the Software Upgrade process for ShoreTel accounts. Additionally, you will be responsible to coordinate other BW resources to assist customers with other technical needs. This position works within our Unified Communications Center (UCC), and ties together service, field operations, and sales elements.

Education

• B.S. or equivalent degree

Requirements

• 2+ years related IT experience
• Experience designing, installing and supporting IT solutions that include:
• Microsoft Windows Servers including operating system install, support and configuration (DHCP, DNS etc).
• Microsoft Windows desktop operating systems (XP, Vista, Windows 7)
• Managed Ethernet switches including VLAN configuration and Layer 3 routing.
• Familiarity with VoIP Systems
• Other attributes to be evaluated:
• Experience with VoIP rollouts and managing the infrastructure
• Networking and Microsoft certifications
• Familiarity with databases (Microsoft SQL, Oracle, etc)
• Linux Servers Server’s including operating system install, support and configuration (Red Hat, Cent OS, etc)
• VMware ESXi operating
• Microsoft Windows desktop operating systems (XP, Vista, Windows 7)
• Linux desktop operating systems (Ubuntu, etc)
• Ability to work on a flexible time schedule.

Responsibilities

• ShoreTel and Avaya Systems Software Upgrades – engineer and manage
• Work with customers to execute software upgrades
• Technical consulting and discussion of features and benefits
• Develop documentation for both implementing and supporting
• Coordinate BW resources
• Develop follow up practices
• Network products - design, installation and support
• Windows Server products to support telephone system deployments
• Ethernet equipment support for voice and data deployments
• Routers for multi-site deployments and WAN configurations
• Firewalls and VPN deployments
• Wireless LAN equipment
• IP telephone systems
• Quote projects – related to Software upgrade process
• Collaborate with our sales team on projects
• Collaborate with our data services team to uncover projects and uncover new opportunities

Fieldwork

• Upgrade customers both remotely and onsite
• Implementation and teaching our customers

Training

• Constant self teaching and learning is required.
• Certification in specific products will be required.
• Occasional travel may be required

Overtime and On-call

• Part of after hours monitoring and support team as needed

This position includes salary, and benefits including Medical, Dental, Long Term Disability and 401K plans.

 Contact:

Mike Sullivan

mikes@harbornetworks.com

Phone: 508-650-5900

 

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Project Manager Gunner

• Reports to Paul Pacheco –PM Team Leader
• The PM Gunner is responsible for coordinating, developing, and documenting Boston Wireless training while working with all the Project Managers to assist on their projects.  This position will cover all of our product lines and will work closely with Project Management, Technicians, and IT.  The goal for this position is to develop “best-in-class” training techniques while learning how to Project Manage.

Requirements

• Excellent written and oral communication skills
• Knowledge of all Microsoft Office programs
• Experience developing literature
• Experience with live presentations
• Experience with telecommunications or data products preferred

Responsibilities

• Project Rollouts – working directly with Project Managers
  • Build systems
  • Attend database meetings and help with documenting
  • Attend installations, follow up meetings, first day live
  • Coordinate training schedules with customer
  • Customize literature for each installation
  • Train both end user and admin
  • First day live – train receptionist & on-the-spot training sessions
• Software upgrades rollouts
  • Training for end users on new features
  • Consolidate literature for new features and functions
• Develop best-in-class training techniques, documentation, and practices
  • Use of video
  • Webinars
  • Recorded sessions – editing, polishing, and reusing
  • Website
• Develop common literature & adapt to all of our product lines
  • ShoreTel, Avaya, Nortel, Lifesize, Ruckus, Carriers
  • Find common techniques and common threads for our managers
• Record and store video training for each of our products
  • Creatively use technology and mediums for this purpose (YouTube)
• Develop methods to communicate better with our customersHelp customers transition new customers to support
• YouTube videos connected to our website
• E-literature about our products
• Scheduled remote training from Boston Wireless Training Room
• Help customers transition new customers to support
• Available for Tier 1 Support when needed

Contact

Paul Pacheco

paulp@harbornetworks.com

508-650-5900