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Harbor Networks Recognized by ShoreTel for Outstanding Customer Satisfaction (Jul. 1 - Dec. 31, 2012)

FRAMINGHAM, MASS. – Harbor Networks announced today that it received special recognition from ShoreTel for outstanding achievement in Customer Satisfaction for the period July – December 2012. ShoreTel® (NASDAQ; SHOR), the leading provider of brilliantly simple unified communications platforms, including business phone systems, applications and mobile UC solutions, announced the winners of the customer satisfaction achievement award at the annual ShoreTel Champion Partner Conference, on Nov. 8, 2012. ShoreTel’s commitment to technology innovation and industry-leading customer satisfaction are the hallmark of its value proposition; receiving this recognition is an extension of that commitment through the partner community.

“Without our customers there is no Harbor Networks. We spend every day trying to bring them value and keep them loving what we do,” said Greg Bertschmann, president of Harbor Networks (formerly Boston Wireless). “ShoreTel’s recognition of our teams’ continued effort to exceed our customers’ expectations for service is always rewarding.”

ShoreTel’s resellers specialize in delivering ShoreTel’s brilliantly simple solution, including training and supporting end customers, alongside their expertise in other disciplines such as LAN, WAN, call center, voice and data application integration. ShoreTel and its resellers share the same goals including the industry’s highest levels of customer satisfaction, ease-of-use for the UC solutions they provide, and low total cost of ownership for customers.

ShoreTel’s reseller community has many great achievers of high levels of customer satisfaction but only the top 10 percent of ShoreTel resellers receive this prestigious recognition. ShoreTel’s focus on customer satisfaction is a core value and the company uses Net Promoter Score (NPS), a globally recognized customer satisfaction scoring system. NPS is a stringent measure of satisfaction that asks the customer not just how satisfied they are but how likely they would be to recommend the reseller to a friend or colleague.

“Harbor Networks exceptional net promoter score reflects an industry-recognized world-class level of professionalism and customer care in all aspects of the customer experience, it is resellers like Harbor Networks that ensure customers are not only satisfied, but delighted, with ShoreTel products and services,” said Don Joos, vice president of global services for ShoreTel.

About ShoreTel
ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award winning, all-in-one IP phone systemUC and contact center solution, and its industry leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com.

ShoreTel, Inc. (NASDAQ: SHOR) is a provider of business communication solutions whose brilliantly simple unified communications platforms, applications and mobile UC solutions promise a new rhythm of workforce engagement and collaboration. With costly complexity eliminated by design from its award winning, all-in-one IP phone system, UC and contact center solution, and its industry leading hosted phone system, workers enjoy a freedom and self-reliance that other providers can’t match. Users have full control to engage and collaborate, no matter the time, place or device, for the lowest cost and demand on IT resources in the industry. ShoreTel is headquartered in Sunnyvale, California, and has regional offices and partners worldwide. For more information, visit shoretel.com or shoretelsky.com.

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