ShoreTel Solution Center's live webinar series

This is your invitation to join the ShoreTel Solutions Center’s live webinar series. Here are the dates for the months of May and June:

ShoreTel UC Live! (60 Minutes)

Who Should Attend ShoreTel UC Live? IT Staff and Management, Business Owners and Managers, Customer Service Management, Telecom Consultants and Administrators, ShoreTel Partners

• Learn about the ShoreTel 14.2 Unified Communications System
• System Architecture
• Administrator Experience
• Phones and Devices
• UC Desktop and Mobility Clients
• Open forum to ask questions of the Solutions Center Team

ShoreTel Sky Live! (60 Minutes)

Who Should Attend ShoreTel Sky Live? IT Staff and Management, Business Owners and Managers, Customer Service Management, Telecom Consultants and Administrators, ShoreTel Partners, Cloud Consultants

• Learn about the ShoreTel Sky Cloud Based UC System
• System Architecture
• Administrator Experience
• Phones and Mobility Clients
• Benefits of UC as a Service
• Business intelligence and Analytics
• Open forum to ask questions of the Solutions Center Team

ShoreTel Contact Center Live (90 Minutes)

Who Should Attend ShoreTel Contact Center Live? Contact Center Supervisors and Managers, Agent Team Leads, Inside Sales Managers, Customer Service Management, IT Staff responsible for Contact Center Support, Telecom Consultants and Managers, ShoreTel Partners.

• Learn about the ShoreTel Enterprise Contact Center (ECC) solution
• What is a contact center?
• Overview of ECC solution capabilities
• Demonstration of Agent Experience
• Demonstration of Supervisor Experience
• Overview of Reporting and Administrative tools
• Open forum to ask questions of the ShoreTel ECC Sales Team
• Learn how ShoreTel Contact Center can improve your customers’ experience

More Information

• All events are live and include product demonstrations with minimal slideware.
• All events are recorded and made available shortly after the live presentation concludes.
• All questions regarding ShoreTel Live Events should be directed to solutions@shoretel.com

Schedule

• Events are weekly at 10am PST / 1pm EST (excluding US Holiday weeks and special circumstances)

May 05 2015, ShoreTel UC Live!, Steve Phelps
May 12 2015, ShoreTel Sky Live!, Dan Cristofano
May 19 2015, ShoreTel Contact Center Live!, Corliss Clark
May 21 2015, ShoreTel Sky Live!, Michael Gilbertson
Jun 02 2015, ShoreTel UC Live!, Dan Cristofano
Jun 09 2015, ShoreTel Sky Live!, Michael Gilbertson
Jun 16 2015, ShoreTel Contact Center Live!, Chris Recio
Jun 23 2015, ShoreTel UC Live!, Steve Phelps
Jun 25 2015, ShoreTel Sky Live!, Garry Simpson

###