Our Support Portals The HarborNet portal comprises two dashboards: HarborNet Service and HarborNet Call Analytics.

Customer Support Login

To obtain your login credentials, please email your First Name, Last Name and Company Name to [email protected] with the subject line “Login Request – Service” or “Login Request – CA.”

1. HarborNet Service Dashboard – all customers

The HarborNet Service Operations Center (SOC) is staffed with a team of professionals that take your calls and emails, answer questions, troubleshoot through remote access, and schedule field visits by our technicians. To log in to the HarborNet Service dashboard, please enter your email and password here:

Email Password:

2. HarborNet Call Analytics Dashboard – subscription required

HarborNet Call Analytics provides reporting and analytics of your ShoreTel implementation, enabling you to gain an understanding of your customers call-in experience. To log in to the HarborNet Analytics dashboard, please enter your email and password here:

Username: Password:

3.  Call Analytics Training Webinars

We have extensive Call Analytics Training Webinars offered exclusively to our Call Analytics subscribers.  If you are interested in signing up for a Training Webinar, click the link below to choose which time fits best with your schedule.

Sign up here

 

**NOTE: This is offered exclusively to Harbor Networks Call Analytics Subscribers.**