Remote Assist
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Remote Assist

Welcome to the Harbor Networks Remote Assist Portal.  Our Support and Engineering Teams are here to assist with your questions or service issues.  Please follow the steps on this page to connect with our team.

One Call Support

Call our support group at (508) 650-5900.
The support technician will provide you with a six digit PIN.

Call Support

Two Enter Your PIN

Connect Enter 6-Digit PIN

Enter Your Pin

Three Download Plug-in

You are prompted to download and run a small virus-free plug-in which will connect you to a member of our support team.

Download Plugin

Four Allow Support to View Your Screen

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Allow Support to View Your Screen

Five You Always Have Full Control

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard and you can end the session at any time.

You Always Have Full Control