Download our eBook: "5 Signs You Need to Upgrade Your Phone System"
by Jeremy Vignaux, VP Technology
Several years ago the industry news was buzzing about the prospects of third-party telephone handsets being supported by the major PBX manufacturers. It was reported that telecom managers and CFOs were fed up with paying exorbitant prices for proprietary telephone handsets.
The future of a new standard protocol for VoIP, known as SIP (the Session Initiation Protocol), promised that you would be able to use any third-party handset on any PBX, thus leaving the shackles of manufacturer tyranny behind. (OK, so I am exaggerating just a bit).
So, here we are many years later. What have we found?
So has the SIP support exercise been a total failure? I say No, and here's why:
There are lots of specific use cases for telephony that simply don't have the prospect for selling in enough volume that a PBX manufacturer would bother offering it. Some examples are:
Additionally, other solutions connect via SIP:
PBX manufacturers have been offering - and will continue to offer - proprietary handsets for a long time. The centralized management, control and features offered will always outweigh the short term savings for most enterprise users. There is a place for SIP device connectivity.
You just have to use it in the right place.
Download our eBook: "5 Signs You Need to Upgrade Your Phone System"