When a business spans more than one location, the cost and complexity of maintaining a conventional phone system can present major challenges. These include large investments in PBX (public branch exchange) telephone systems at each site, as well as the cost of maintaining these systems. Additionally, customers often cannot reach your employees in various locations from a single company number, or employees cannot direct extension-dial coworkers in other offices.
Centralizing your phone system in the cloud bypasses the outdated copper-wire model, which depends on PBX hardware and telco connectivity at each location. A cloud communications system serves all locations—large, small, global, and even at-home offices—via the internet. Consequently, your business benefits from a number of fundamental changes in the network (including relationships with telcos), how users are served, and how customers and partners interact with employees.