HN Blog: Why free video services just don’t cut it for business

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What happens if a free service fails during an important call? Whom do you call for support?

What happens as you add employees? How do you ensure that everyone has
an updated directory?

Is it okay that anyone in the world can find your CEO in a public directory? Would better audio and video quality improve your meetings?

Free video services lack business-class features, including quality of service,
secure network traversal and tightly integrated meeting room solutions.

Consider This

Free services are not reliable, and there is no one you can call for help.
With free video conferencing solutions, you get low quality video, intermittent-audio issues and dropped calls.

They are missing business-centric features. Free video conferencing solutions like Skype™, Google Hangouts™ and FaceTime® are consumer products. They lack business-class tools and features.

Free services lack interoperability. You have one standardized version of a free service, but it won’t work with anything else. Will you pay for a bridging service to connect you with others? They claim business-like features, but …

Unfortunately, you will have to pay for that, and everything above still applies.

Free services don’t provide a quality meeting room experience. Teams want to work together in a meeting room, but free services don’t offer a high quality meeting room solution. It takes more than a webcam to create a quality meeting room experience. The camera optics, user interface and audio pickup all need to be designed for the demands of a meeting room.

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