Harbor Networks offers our customers a full range of voice and data solutions including Mitel, Cisco, Ruckus, and LifeSize. We are always looking for people with the right energy and attitude to assist us in the successful implementation of these products and services for our customers. With multiple years of experience and knowledge of the telecommunications marketplace, we can offer a rewarding environment to learn more about the industry and further your career.
Reports to the Manager of Service Operations
The Service Operations Center (SOC) Tier 1 support position is responsible for fielding customer support interactions and inquiries via Voice, Email and Web Portal requests
Provide support triage, create support tickets via CRM software and resolve relevant support cases
The goal for this position is to efficiently and effectively work, solve and close support cases and to transition/escalate support tickets to other staff as needef
Hours of work: 8:30am to 5pm
Related Unified Communications (UC) and IT experience
High level of competency and experience with various software programs
Capacity to multitask and prioritize
Ability to communicate clearly – both written skills and verbally. Written samples may be requested.
Understanding of telephony marketplace and industry
Experience installing, servicing, or supporting technology products
Experience with VoIP rollouts and managing network infrastructure is a plus.
Manage all levels of support cases for our customers
Bring continuity to cases, follow through with customer, advocate for customer until case is completed.
Build relationships internally, with customers, and relevant manufacturers
Review monitored alarms and determine appropriate action
Work directly with our vendor/ partners to escalate and resolve issues
Work directly with all other HN groups to communicate and resolve issues
Provide support to our Field Operations Team
Maintain certifications on product lines
Harbor Networks internal process will be provided
Harbor Networks CRM software internal and web-based training provided
Continuous self-learning of products, services and industry is required
Manufacturer certification in specific products will be mandatory
Support Center Hours and On-call:
Compensation and Benefits:Harbor Networks recognizes that employees enjoy a higher level of job satisfaction and quality of life when they are well cared for by their employer. We currently offer a full array of benefits that add value to your compensation package as well as protect you and your family. Benefits such as medical, dental, paid holidays and paid-time-off provide for personal wellbeing. Life insurance, long term disability, and 401K with a generous company match, contribute to financial security. Harbor Networks believes in the well-balanced approach to help address employees’ needs in all aspects of life.
Business Development Representative - Description
Exciting sales opportunity in the IT and unified communications industry at a top-rated company. As a member of the fast paced and talented Harbor Networks sales team, you will work side by side with experienced Account Executives and Client Service Managers. This position will help uncover, prospect for, and act in a strategic manner to develop new opportunities for Harbor Networks.
We are looking for a high energy, organized, team-oriented candidate. We offer a fun dynamic work environment with opportunity for personal and professional growth.
Network Engineer - Description
The Network Engineering Role is responsible to assist with the sales, delivery, and support of our data networking product
solutions. These include wireless and wired networking, firewalls, and SD-WAN offerings. It is expected there will be
specializing within our team to achieve appropriate knowledge levels to be delivered to our clients. Our engineers should
have industry understanding as well as specialized expertise for specific data solutions.
Education/ skillset requirements:• College level degree/ certifications
• Multiple years IT networking experience
• Understanding of VoIP technologies and how they function within a network
• Proven knowledge of switching/routing/security
• Designing, install and supporting of IT solutions including:
o Networking and Network Security
o Switching and Routing
o Wireless networking
o Microsoft Windows Servers operating system install, support and configuration
o Microsoft Windows desktop operating systems
o Virtual Environments (VMWare, Microsoft Hyper-V)
• Work as a member of our growing Data Services group
• Troubleshooting and support of:
o Ethernet switching and routing
o Layer 3 devices and SD-WAN for multi-site deployments and WAN configurations
o Firewalls and VPN deployments
o VoIP converged networks
o Windows Server products & Virtual environments, as they relate to servers we provide
• Provide IT support for internal Harbor Networks equipment and users
• Leveraging network assessment and troubleshooting tools to identify issues
• Collaborate on projects and operation procedures
• Creating Visio network drawings and all documenting all network related information.
• Technical certifications
• ITIL certifications
This position includes salary, potential bonus, and a benefits package including Medical, Dental, Long Term Disability
Sales Consultant – Description
We’re looking for a results-driven sales representative that will actively seek out and identify New Prospects. You will lead discovery conversations and collaborate with Harbor Networks Solutions Engineer to develop complete and appropriate telephony solutions for each client or prospect in order to boost top-line revenue growth, new logo acquisition levels and profitability.
The Sales Consultant will be responsible for selling the complete Harbor Networks product line including Mitel, Extreme, Ruckus Wireless and Data Switching, Fortinet, Collaboration, Network, and Cloud based UC systems.
Essential Duties and Responsibilities:
Develop, present, and sell unified communications products/services to prospective customers
Pro-active, hunter type of mentality to engage net new customers
Establish and maintain positive client relationships
Identify and develop referral partners and sources for new leads
Reach potential customers through cold calling, networking and other efforts
Expedite the resolution of client issues and concerns to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Supply management with reports on: Weekly Activity, Forecasting, Sales Funnel Growth, Customer needs, problems, interests, and competitive activities
Works effectively with other Sales partners depending upon the nature and scope of the sale, especially across territories on major account
Bachelor’s degree or equivalent combination of education and experience.
Proven track record of success, selling at a competing technology firm.
Experience in outside sales.
Experience with selling IP communications, data center, network, wireless, hybrid cloud solutions.
High Level understanding of Call Centers and Network Infrastructure
Proven success managing a large territory, including demand generation, forecast, and quota attainment.
Strong technical and business acumen with the ability to understand and assess business drivers and serve
as trusted advisor to the customer.
Aggressive self-starter ability to communicate and translate products into business strategies that create
Strong verbal and written communication skills, positive attitude, professional appearance, understanding of sales process, industry knowledge, well organized, dependable, and excellent listening skills.
3+ years selling UC or SaaS, proven track record
Technical Operations & Support Positions – always hiring.
Harbor Networks Inc. is always seeking Technical Operations & Support professionals to manage trouble-tickets for our HarborNet Service Operations Center (SOC). Technical and support professionals provide external and internal support for IT issues and communicate and resolve problems for customers. These positions include salary and benefits including Medical, Dental, Long Term Disability and 401K plans.
Voice/Data Sales Executives – always hiring.
Harbor Networks Inc. is always seeking Voice/Data Sales Executives for selling advanced communication and networking systems (product and services). We are looking for enthusiastic sales people to prospect and bring in new business. This position includes salary and benefits including Medical, Dental, Long Term Disability and 401K plans.
Harbor Networks recognizes that employees enjoy a higher level of job satisfaction and quality of life when they are well cared for by their employer. We currently offer a full array of benefits that add value to your compensation package as well as protect you and your family. Benefits such as medical, dental, paid holidays and paid-time-off provide for personal well being. Life insurance, long term disability, and 401K with a generous company match, contribute to financial security. Harbor Networks believes in the well-balanced approach to help address employees’ needs in all aspects of life.