right-arrowleft-arrowsocial-1 shapes-1technologyinternetshapesconnectiontwo-straight-arrows-square-shape-of-exchangesocial cloud-data peopletravelinfo-buttonshieldcloudphone-callplay-button smartphonetechnologysky
Harbor Networks Careers

Harbor Networks Is Now Hiring!

Harbor Networks offers our customers a full range of voice and data solutions including Mitel, Cisco, Ruckus, and LifeSize. We are always looking for people with the right energy and attitude to assist us in the successful implementation of these products and services for our customers.  With multiple years of experience and knowledge of the telecommunications marketplace, we can offer a rewarding environment to learn more about the industry and further your career.

General Inquiries

  • Email your cover letter and resume to jobs@harbornetworks.com.
  • Include the position you are inquiring about in the subject line of the email.
  • Cut and paste your cover letter and resume into the body of the email in text format.
  • Email the resume as a PDF or Word document.

Available Positions

Service Operations - Tier 1 Support Triage  - Description 

  • Reports to the Manager of Service Operations

  • The Service Operations Center (SOC) Tier 1 support position is responsible for fielding customer support interactions and inquiries via Voice, Email and Web Portal requests

  • Provide support triage, create support tickets via CRM software and resolve relevant support cases

  • The goal for this position is to efficiently and effectively work, solve and close support cases and to transition/escalate support tickets to other staff as needef

  • Hours of work: 8:30am to 5pm


Key attributes and experience for this position:
  • Related Unified Communications (UC) and IT experience

  • High level of competency and experience with various software programs

  • Capacity to multitask and prioritize

  • Ability to communicate clearly – both written skills and verbally. Written samples may be requested.

  • Understanding of telephony marketplace and industry

  • Experience installing, servicing, or supporting technology products

  • Experience with VoIP rollouts and managing network infrastructure is a plus.

Responsibilities:

  • Manage all levels of support cases for our customers

  • Bring continuity to cases, follow through with customer, advocate for customer until case is completed.

  • Build relationships internally, with customers, and relevant manufacturers

  • Review monitored alarms and determine appropriate action

  • Work directly with our vendor/ partners to escalate and resolve issues

  • Work directly with all other HN groups to communicate and resolve issues

  • Provide support to our Field Operations Team

  • Maintain certifications on product lines

 

Training:

  • Harbor Networks internal process will be provided

  • Harbor Networks CRM software internal and web-based training provided

  • Continuous self-learning of products, services and industry is required

  • Manufacturer certification in specific products will be mandatory

 

Support Center Hours and On-call:

  • This position will be part of our on-call monitoring and support team when proven fully trained and ready.

 

Compensation and Benefits:

Harbor Networks recognizes that employees enjoy a higher level of job satisfaction and quality of life when they are well cared for by their employer. We currently offer a full array of benefits that add value to your compensation package as well as protect you and your family. Benefits such as medical, dental, paid holidays and paid-time-off provide for personal wellbeing. Life insurance, long term disability, and 401K with a generous company match, contribute to financial security. Harbor Networks believes in the well-balanced approach to help address employees’ needs in all aspects of life.

Contact Information:

Paul Pacheco
paulp@harbornetworks.com
Phone: 508-652-3039

Business Development Representative - Description

Job Summary:

Exciting sales opportunity in the IT and unified communications industry at a top-rated company. As a member of the fast paced and talented Harbor Networks sales team, you will work side by side with experienced Account Executives and Client Service Managers. This position will help uncover, prospect for, and act in a strategic manner to develop new opportunities for Harbor Networks.

We are looking for a high energy, organized, team-oriented candidate. We offer a fun dynamic work environment with opportunity for personal and professional growth.

Responsibilities:

  • Qualify leads generated by marketing campaigns, SEO, and/or other sources in a timely manner
  • Within an assigned opportunity, have the availability to qualify, present, and quote a Cloud based solution
  • Meet sales quota for any assigned revenue objectives
  • Update and provide accurate information into our sales database / CRM system
  • Develop new sales opportunities within an assigned territory
  • Research prospective business opportunities to better understand their business needs, decision-making process, install time frame and competitive situation
  • Research provided CRM database and assigned accounts to uncover potential company widesales opportunities
  • Participate in development and execution of territory account plans
  • Participate in brainstorming and reporting with sales team members on funnel activity
  • Provide management weekly status reports
  • Continually strive to improve sales qualification process
  • Participate in tradeshows, conferences, and other Harbor Networks marketing events
  • Develop and maintain an in-depth knowledge of Harbor Network’s and industry related products and services.
  • Build and maintain an accurate pipeline and forecast
  • Work with our Client Services Team to provide account coverage and management
 

Contact Information:

Chris Gioffre
chrisg@harbornetworks.com
508-652-3040

 

Jr Project Manager / Training Services - Description

Reports to Paul Pacheco – Operations Director

The Junior Project Manager is an entry-level position at Harbor Networks. The main responsibilities are to aid and assist the Project Management team with Project Implementations, and to coordinate, develop, and document Harbor Networks training procedures. The ideal candidate will work closely with Project Management, Technicians, and IT, and be responsible for learning all of our product lines with proficiency. The goal for this position is to develop and deliver “best-in-class” training techniques and integrate them to our projects, supporting the effort to deliver quality solutions to our customers.

Job Responsibilities:

  • New Implementation Project Training
    • Work with internal Project Managers and external customers
    • Coordinate training schedules with customer
    • Customize literature and training materials for each installation
    • Onsite presentations
    • Onsite cut-over responsibilities
    • First day live – cut-over coverage & on-the-spot training sessions
  • Software Upgrade Project Training
    • Training for end users on new features
    • Consolidate literature for new features and functions
  • Develop best-in-class training techniques, documentation, and practices
    • Use of video, remote meetings, & collaboration software
    • Regularly scheduled webinars
    • Recorded sessions – editing, polishing, and reusing
    • Adapting delivery of training via website, social media, and other new technologies
    • E-literature about our products
  • Provide the Service Center training element
    • Create training and technical info – technical writing of documents
  • Develop common literature & adapt to all of our product lines
    • Mitel/ShoreTel, Lifesize, Ruckus, Carriers, etc.
    • Find common techniques and common threads for our managers
  • Projects team resource for mission critical responsibilities and deliverables
  • Attendance and participation in regular Project Management team meetings
  • Customer Enablement and helping customers transition (Post-install) to the Service Center
  • Manage the Training Program in accordance with business needs
  • Maintain the quality and consistency of training materials and delivery procedures
  • Available for Tier 1 Support when needed

Position Requirements:

  • College Degree and/or 1-3 years relevant job experience (such as training, computer technology, or software application support)
  • Enterprise Experience
  • Excellent communications skills – both oral and written
  • Proficiency with Personal Computers and Microsoft Office suite (Word, Excel, Outlook, PowerPoint, Visio, etc.)
  • Experience developing literature and/or technical writings
  • Experience with live presentations and interfacing with external customers
  • Must work effectively under pressure; organizing multiple tasks and projects in an ever-changing environment
  • Knowledge of video recording and electronic posting
  • Experience with telecommunications, Unified Communications, and/or data products a plus.

Work Conditions:

  • The workplace is split between our Framingham, MA headquarters and the field
  • Up to 75% local travel will be required
  • Some overtime may be required to meet project deadlines

This position includes salary, and benefits including Medical, Dental, Long Term Disability, 401K plans and HSA/FSA.

Please contact Paul to inquire or setup an interview.

Paul J. Pacheco
paulp@harbornetworks.com
508-652-3039

 

Network Engineer - Description

The Network Engineering Role is responsible to assist with the sales, delivery, and support of our data networking product
solutions. These include wireless and wired networking, firewalls, and SD-WAN offerings. It is expected there will be
specializing within our team to achieve appropriate knowledge levels to be delivered to our clients. Our engineers should
have industry understanding as well as specialized expertise for specific data solutions.

Education/ skillset requirements:• College level degree/ certifications

Preferred Experience:

• Multiple years IT networking experience
• Understanding of VoIP technologies and how they function within a network
• Proven knowledge of switching/routing/security
• Designing, install and supporting of IT solutions including:

o Networking and Network Security
o Switching and Routing
o Wireless networking
o SD-WAN
o Microsoft Windows Servers operating system install, support and configuration
o Microsoft Windows desktop operating systems
o Virtual Environments (VMWare, Microsoft Hyper-V)

Job Responsibilities:

• Work as a member of our growing Data Services group
• Troubleshooting and support of:

o Ethernet switching and routing
o Layer 3 devices and SD-WAN for multi-site deployments and WAN configurations
o Firewalls and VPN deployments
o VoIP converged networks
o Windows Server products & Virtual environments, as they relate to servers we provide

• Provide IT support for internal Harbor Networks equipment and users
• Leveraging network assessment and troubleshooting tools to identify issues
• Collaborate on projects and operation procedures
• Creating Visio network drawings and all documenting all network related information.

Additional Considerations:
• Technical certifications
• ITIL certifications

This position includes salary, potential bonus, and a benefits package including Medical, Dental, Long Term Disability
and 401K.

Contact:
Mike Sullivan
mikes@harbornetworks.com
508-652-3020

 

Sales ConsultantDescription 

We’re looking for a results-driven sales representative that will actively seek out and identify New Prospects. You will lead discovery conversations and collaborate with Harbor Networks Solutions Engineer to develop complete and appropriate telephony solutions for each client or prospect in order to boost top-line revenue growth, new logo acquisition levels and profitability.page1image62550976

The Sales Consultant will be responsible for selling the complete Harbor Networks product line including Mitel, Extreme, Ruckus Wireless and Data Switching, Fortinet, Collaboration, Network, and Cloud based UC systems.

Essential Duties and Responsibilities:

  • Develop, present, and sell unified communications products/services to prospective customers

  • Pro-active, hunter type of mentality to engage net new customers

  • Establish and maintain positive client relationships

  • Identify and develop referral partners and sources for new leads

  • Reach potential customers through cold calling, networking and other efforts

  • Expedite the resolution of client issues and concerns to maximize satisfaction

  • Achieve agreed upon sales targets and outcomes within schedule

  • Coordinate sales effort with team members and other departments

  • Supply management with reports on: Weekly Activity, Forecasting, Sales Funnel Growth, Customer needs, problems, interests, and competitive activities

  • Works effectively with other Sales partners depending upon the nature and scope of the sale, especially across territories on major account

 

Qualifications:

  • Bachelor’s degree or equivalent combination of education and experience.

  • Proven track record of success, selling at a competing technology firm.

  • Experience in outside sales.

  • Experience with selling IP communications, data center, network, wireless, hybrid cloud solutions.

  • High Level understanding of Call Centers and Network Infrastructure

  • Proven success managing a large territory, including demand generation, forecast, and quota attainment.

  • Strong technical and business acumen with the ability to understand and assess business drivers and serve
    as trusted advisor to the customer.

  • Aggressive self-starter ability to communicate and translate products into business strategies that create

  • Strong verbal and written communication skills, positive attitude, professional appearance, understanding of sales process, industry knowledge, well organized, dependable, and excellent listening skills.

  • 3+ years selling UC or SaaS, proven track record

 

Technical Operations & Support Positions – always hiring.

Harbor Networks Inc. is always seeking Technical Operations & Support professionals to manage trouble-tickets for our HarborNet Service Operations Center (SOC). Technical and support professionals provide external and internal support for IT issues and communicate and resolve problems for customers. These positions include salary and benefits including Medical, Dental, Long Term Disability and 401K plans.

Voice/Data Sales Executives – always hiring.

Harbor Networks Inc. is always seeking Voice/Data Sales Executives for selling advanced communication and networking systems (product and services). We are looking for enthusiastic sales people to prospect and bring in new business. This position includes salary and benefits including Medical, Dental, Long Term Disability and 401K plans.

Benefits

Harbor Networks recognizes that employees enjoy a higher level of job satisfaction and quality of life when they are well cared for by their employer. We currently offer a full array of benefits that add value to your compensation package as well as protect you and your family. Benefits such as medical, dental, paid holidays and paid-time-off provide for personal well being. Life insurance, long term disability, and 401K with a generous company match, contribute to financial security. Harbor Networks believes in the well-balanced approach to help address employees’ needs in all aspects of life.