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Four (not so good) Excuses For Not Upgrading Your Phone System

Sure, deploying a new communications system can be daunting. It's a significant investment with high stakes for your organization. But the truth is, often times NOT upgrading your phone system is what can do the most harm to your organization. With that in mind, here are four reasons we often hear why businesses are staying on legacy systems—and why it's time to let them go. 

We Can't Afford It

Actually, many IT services providers offer flexible payment options or will work with you to offset costs in other areas. The reality is, between day-to-day inefficiency, downtime and customer service issues, legacy communications technology will almost certainly be more expensive over the course of several years than the upfront cost of a modern solution.

The System Is Fine For Now

Yes – for now. If your system is more than 10 years old, it is probably past the period of planned obsolescence and at or near very limited support and parts availability. That means that eventually you are going to have an incident that costs you time and money. Additionally, you may miss out on new feature rollouts that aren't included with outdated systems. 

We Don't Need All The Fancy New Features 

Keep two things in mind. First, a shiny new, durable, reliable phone system doesn’t have to come with lots of bells and whistles. Second, you might want to take a second look at some of those features that can make even a small, simple office more productive and customer-friendly. Whether it's unified messaging, video, presence, call center capabilities or single phone number mobility, the features that come with modern communications systems can improve efficiency throughout your business. 

We Don't Want To Go Through The Hassle Of Upgrading

Here's the thing: a legacy phone system is probably a huge hassle for many of the employees you count on to make your organization run successfully. There will always be a significant commitment to project planning and execution when you are upgrading your phone system. But just remember, every day you don't make that change, your employees are being slowed down by outdated technology. 

Thinking about a phone system upgrade? We're here to help! Reach out today and let us help you get maximum value out of your technology solutions.

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