Looking for support for your technology solutions? We can help you.

Expert Support with Harbor Networks

Harbor Networks is one of the largest Mitel (ShoreTel) platinum partners in the northeast. Phone support is one of those things you don’t worry about until you need it (ahem, insurance). It is imperative to have a trusted partner that you can reach at any time, who can immediately troubleshoot and solve your problems.

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Partnering with Harbor Support Gives You:

  • Proactive real-time monitoring for your voice and data network
  • Guaranteed support 24x7x365 from outsourced help desk, to feet on the street – we can create a custom package with resources worldwide
  • Onboarding training with continued education
  • Contact Center design and support
  • Configuration backups
  • System Disaster Recovery and Business Continuity Planning and testing – will your system fail over seamlessly?
  • System patches and updates included in support

Your Support Team Breakdown:

We give expert support when you call into our state-of-the-art Network Operations Centers. 

Your call is handled by a Tier I Engineer with the ability to transfer to Tier II and III support as needed.

In addition to our multi-tier support structure each client is supported by their Customer Representative, Client Services Manager, and a Dispatch Technician

6900 Phones


Why Partner with Harbor Networks

We give you expert support with Tier I, II and III certified engineers and a modernized Network Operations Center
                        • 25+ years of experience
                        • Mitel Platinum Partner
                        • National and International Clients
                        • Analytics for troubleshooting on your own

What Clients Are Saying


HUGE weight lifted from my shoulders. The project could NOT have gone any better, ON SCHEDULE and very LIMITED events we did not anticipate. Not my first rodeo so I was not surprised. The system itself is awesome and the dashboards are so amazing. I used to spend HOURS extracting to populate spreadsheets so I could graph.

Multi Site Medical Facility

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It was such a pleasure working with Lilly for our voice conversion. She is very detailed oriented and kept everyone moving in the right direction. I know I lost interest in some of the fine details, but Lily had them all called out and it was absolutely needed to complete the process successfully. She found so many little inconsistencies in the porting list and was able to correct them before it affected the project. Her professionalism is top notch even when dealing with vendors who were less qualified!

International Office Furniture

Office Furniture

He spent the time to figure a way to keep the same route-point number we use internally to transfer calls to the contact center and still have it show in the MiCC as the correct group number. To me, the biggest single factor in the ultimate success of this project will be Jimmy Albarelli.

National Packaging Manufacturer