Mitel Connect CLOUD

MiCloud Connect is a full-featured communications and collaboration solution that empowers users to work more efficiently and productively no matter their location.

The focus on ease-of-use and the mobile workstyle delivers streamlined features and intuitive interfaces so users can easily interact with each other and not have to focus on making the software work.

MiCloud Connect solutions are easy to deploy and deliver simple pricing as well as flexible licensing so you are never overpaying for features you don’t use and can easily evolve your solution as business needs change.

Mitel Connect CLOUD is fully hosted VoIP and managed unified communications as a service (UCaaS)

MiCloud Connect Utilizes:

• ILBC codec for landline call quality
• A range of Tier 1 voice and data providers to deliver significant redundancy, enhanced call completion and data connectivity capabilities
• Connectivity with individual telephone and data carriers that spans multiple locations so calls can be rerouted if issues arise
• Multi-tenant data center that scales network capabilities while independent, modular hardware isolates any issues to a population subset
• A shared customer information database that is replicated to additional data centers and is backed up daily off site
• HIPAA and SOC2 compliance for U.S Healthcare customers and all customers seeking a more secure UCaaS service

Mitel Business Analytics

Mitel Business Analytics gives insight into the operation of the business communication system that many business owners and IT managers haven’t seen before. Designed to facilitate anytime, anywhere access to vital communications data, business leaders can act immediately to optimize business performance whenever the need arises.

Mitel Business Analytics has two call analytics modules: Insight and Report. Insight provides powerful data visualization via an intuitive dashboard and essential wallboard. And the Report module delivers enhanced level reporting, performance dashboards and customized wallboards.

Why Analytics?

• Improve customer Service
• Increase sales by monitoring and improving performance
• Improve call handling performance
• Detect telephone fraud early
• Reduce communications cost (up to 20%)