Mitel MiVoice Connect

Communication within a company and with customers is at the heart of most businesses. The best phone systems are the ones that elevate your business instead of hindering it.

MiVoice Connect brings together all of communications and collaboration tools into one simple interface. Quickly and easily find contacts, check their availability, and connect with them via phone, IM, video, desktop sharing or conference calling, without having to open a separate window or log in to new applications.

Choosing MiVoice Connect gives your system administrators full control of your UC system. If your IT team is stretched thin, Mitel has made Connect ONSITE easy to maintain, even for non-technical employees.

Mivoice Connect Features:

• Desktop and mobile applications
• Real-time messaging, video, and voice calling
• Seamless integrations with leading business tools
• No VPN needed for remote use
• Multi-region / language support
• Softphone
• Workgroups
• Event Wizard
• Contact Center with Multi-Channel Routing
• Built for cloud, on-site, and hybrid deployments
• Historical Reporting

Harbor Networks Reporting & Call Analytics

Derive Business Value from Your Mitel MiVoice Connect Phone System with Call Analytics

With access to customized reports and dashboards that deliver both a high-level view of call center performance and the ability to drill down into the details of that data. This is the one-two punch that produces both the analytics and business insights you need for accurate and timely decision making.

Has your business explored these questions:

• Do you really know what those experiences are when customers call your company?
• Do they get to the right person quickly and on the first try?
• Are they transferred unnecessarily?
• How long do they wait on hold?
• How long are they willing to wait?

With the data that our Call Analytics gathers from your Mitel phone system, you can build stronger relationships with your customers as it enables you to understand their experience when they reach out to your company.