Harbor Networks Blog
SUNNYVALE, CALIF., NOVEMBER 10, 2014 – ShoreTel has recognized Harbor Networks for outstanding achievement in customer loyalty for the 2014 Partner Year. ShoreTel measures customer loyalty and satisfaction using the globally recognized Net Promoter Score (NPS®) program. ShoreTel President & CEO Don Joos congratulated Harbor Networks on what he described as an outstanding achievement.
"Harbor Networks' NPS score surpasses what is considered world-class level of customer loyalty," said Joos. "Harbor's consistent performance in delivering an exceptional all-around customer experience is a tribute to their dedication to our joint customers. It is partners like Harbor Networks who ensure customers are not only satisfied, but are loyal to ShoreTel and our products and services."
"It's rewarding for our employees to have our hard work and dedication to our customers pay off with this award," said Greg Bertschmann, President of Harbor Networks. "As a team we have focused on our service methods, procedures and results over the past months. We have been hearing it directly from our customers and now we are hearing it straight from ShoreTel."
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About Harbor Networks
Harbor Networks is a Northeast-based communications systems integrator and managed solutions provider. We provide business consultation services for voice and data communications technologies. We partner with resellers and solutions providers worldwide and have established a footprint in national and international theatres, with customers in 43 states and 15 countries. Our Service Operations Center provides management services to all our customers from a central facility in Framingham, Mass. Over the years, our primary engine for growth has been referrals from our customers.
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