HN Blog: Consider a Phone Strategy for 2016


As you begin to work on your business plan for the New Year, you may want to consider the role your phone system could play in your overall business strategy.

Am I kidding?  Well, no.  In our line of work, we take communications very seriously – but the advantage we have is that we eat, sleep and think about how to make communications better for our customers every day; this gives us the advantage of drilling down deep to understand how we can eliminate the challenges faced by most organizations.

Your phone system should be the least of your worries.

There are plenty of considerations to be made before making the decision to upgrade your phone system. Leverage the experience of an industry expert who will guide you to the right system for you – with enough value to put your mind to ease when it comes to:

  • Cost of implementation
  • Operating cost
  • Security
  • Ability to work with mobile users
  • Flexibility to adapt to business growth
  • Integration with other business applications
  • Total cost of ownership

IP Telephony and Unified Communications have been breakthrough technologies for business.  If you’re still treating your methods of business communications as separate functions, you need to explore the advantages in user productivity and customer satisfaction when you can access any number of tools all from one device.  That means video calls, instant messaging, email, audio and web conferencing and much more.

ShoreTel Connect makes it easy.

On top of features that can literally revolutionize team collaboration, customer response time, and employee empowerment, you have the flexibility of choosing how to design your system – whether it’s a managed service from the cloud, as a hardware system you manage yourself, or as a hybrid deployment where some locations and applications are managed in the cloud and others are managed onsite.  It is, as they say, brilliantly simple.

When you think about tying business applications and processes together through your phone system, something magical happens.  You automatically reduce the amount of labor required to manage it all.

Consider these advantages when you incorporate the ShoreTel Connect app:

  • Check co-worker availability, saving you time and effort
  • Call, text, conference, video, web share
  • Contacts, favorites, groups, events and conversations are organized and just a click away
  • Manage multiple conversations, chats and online meetings when demands require it

Simplified integration of systems means less time focusing on the technology, and more time to spend on business priorities.  It also means you have increased business intelligence – which makes you stronger, faster and more competitive.

Don’t go it alone.

We are here to help!  With a little info about your organization, and what you like/don’t like about your current phone system, we can help you increase bottom line profits and keep your employees and customers happy.  Contact us today for more information or to schedule a technology assessment.  Download this free e-book to help guide you even further.