The Benefits of Unified Communications
With so many communications systems to pick from, it’s difficult to know which one will fully support your business. But if your current phone system no longer meets your company’s changing needs, you know you need something different. So you do what any smart business person does – you conduct a thorough assessment of your options. You quickly learn that what you need is a unified communications system that will integrate with your current business applications at a reasonable cost.
You also want to control how you use, manage and pay for the system over the long term while building for the future and enabling an easy migration to the cloud as your business evolves. If this scenario applies to you, it’s time to consider a unified communications system that gives you total control in three critical ways:
CONTROL OVER CUSTODY
Is ownership your preference? If you have a certain comfort level when the assets you buy are sitting under your roof, an on-site phone system will give you complete custody of the equipment. Simply put, you own it. This type of investment creates a future benefit for your business by reducing long-term system costs while increasing the book value of your company. The financial decision of leasing, renting or buying is up to you. A Mitel Connect system gives you investment protection while laying the foundation for a later migration to the cloud. You decide how you spend money on care, maintenance and growth, helping control costs in a way that makes sense for your business.
This once state-of-the-art phone system is now inhibiting your ability to support customers in the manner to which they’ve become accustomed, and that your competitors most likely provide. But it doesn’t have to be this way. If you integrate your phone system with your CRM tool and communications tools, you can access professional contact center features that are natively integrated with a unified communications solution, delivering a better customer experience.
CONTROL OVER CARE
If you like the idea of being able to control how and when you complete a phone system upgrade, and who administers changes to your phone system, then a unified communications system may be right for your business. An on-site solution gives you physical control of your phone system. You have the ability to determine when you want to make system changes and upgrades. It also gives you the ability to have a non-technical person manage moves, adds and changes as you need them. The system’s flexibility gives the administrator access from anywhere, meaning it’s a single image administration, no matter how many sites or locations you have.
CONTROL OVER ADMINISTRATION
The ease of administration with a modern communications system means it will work with the business applications you already own and enable future growth. Applications you have purchased, developed or customized easily integrate with a top tier communications system. This gives you a unified communications strategy for the short and long term. The best part? You get to keep what you’ve already built and connect it with a phone system that adds additional business communications and collaboration capabilities, giving you more control without affecting your users’ productivity or your customers’ experience.
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