Multi-Location Phone Systems: 3 Questions to Answer

Buying a communications system, particularly one for a multi-location business, is no small feat. Communications systems are a long-term investment, and it’s important to find a solution that will grow and scale as your needs change. 

So, we are here not only to help you find the right communications platform, but also to find a system that will improve your customer experience, boost employee productivity and grow with technology as it changes over time. If you are taking another look at your multi-location phone system, here are three questions to consider: 

Everyone Uses Mobile Devices: Do I Really Still Need a PBX?

Yes–even with the technological improvements that make integrating with mobile devices a necessity, your organization requires a telephone system to address (at least) the following:

  • Inbound calls for business inquiries, appointments etc.
  • Communications inside the organization, between employees
  • Emergency calls

I Have an Older PBX that Seems to Work Well. Do I need to Replace it?

You may not need to replace your system immediately, but you should start researching modern options, as older systems increasingly don’t support the kinds of functionality needed to stay competitive today. Most older PBX systems use time-division multiplexing (TDM), technology that is used in traditional landline systems. Communications as a whole, however, are moving toward VoIP, unified communications and cloud architectures.

IP and cloud communications offer a range of capabilities that will continue to improve the guest and employee experience, which will both increase revenue and reduce costs. As these new technologies become more and more common, older PBX systems are going to start losing support. While parts may still be available, they are becoming harder to find and there are fewer qualified technicians available to work on these legacy systems.

What About Remote Employees?

It’s important to consider your remote employees as you make any communications decision for your business. With team collaboration applications and VoIP extensions, remote workers can be connected to your communications system no matter where they are located. Newer systems with mobility features provide remote staff the full functionality of their desk phones anytime, anywhere, and organizations can also transfer calls to them seamlessly. This allows for real-time responses to guest issues as well, no matter where your staff is located.

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